FAQ's

What's my username?

When you created your account you'll have used your email address as your username.

Do I have to create an account?

If you'd prefer not to create an account you can checkout as a 'new customer' - if you decide you'd like to create an account in order to be able to track your order then you can do so very quickly and easily at the end of checkout.

What happens if I've forgotten my password?

You can request your password to be reset by entering your email address on the Forgotten Password page and we'll send you a link in order to reset it.

How can I pay for my order?

We accept the following payment cards: VISA, MasterCard,  Maestro/Switch or VISA Electron, along with PayPal.

How do I view my order?

If you've created an account you can view your order and view older orders online by logging in using this Your Account link or by visiting the homepage and clicking on the Login / register link on the top left.

If you haven't created an account you won't be able to track your orders through the website, please contact us for more information about your order.

Can I change an order once I've placed it?

As soon as we receive your order, we send it to our warehouse so that they can start work packing it for you, so unfortunately we can't make any changes. If you do need to make an alteration please contact us and we'll cancel your original order and place a fresh one for you.

How long do I have to wait for my order to arrive?

It depends where you are and which delivery service you have chosen - for more information please see our delivery details.

What if I'm out when the courier tries to deliver?

For Express delivery services a card with a helpline number will be left. Three attempts will be made to deliver your order before it is returned to us. For our standard delivery service you can provide delivery instructions to leave the parcel in a safe place or with a neighbour. Otherwise they'll leave a card and attempt to redeliver.

Can I send my parcel to an address other than my home address?

Yes - just put your chosen address details in the 'Delivery Address' section as you checkout.

Can I have different items from the same order delivered to more than one address?

No, you can only have them sent to one address. However, you can always place multiple orders, each with a different delivery address.

How do I return an item I've bought?

 Call our friendly Customer Services team on +44 (0) 1493 441383 - they'll explain it all to you over the phone.

Is it safe to shop online at www.priordiesel-shop.com?

Yes. We've been using the Secure Socket Layer (SSL) encryption method since our website went live in 2015 and have never had any problems with security. We do recommend though that you use the latest version of your browser as some older versions may experience an error when viewing certain parts of our site. However, if you're still concerned or have difficulties, you can call our friendly Customer Services team on +44 (0) 1493 441383 for help with placing your order.

If I register with you how will I know my details are secure and that you won't pass them onto other companies?

We treat your personal information with the highest standards of security and confidentiality. We never sell or give any personal information we have about you to any other company. You can rest assured that your credit/debit card and personal information are safe with us.

What is the 'Security Code' referred to on the Payment page?

Sometimes referred to as the CV2 number or CVV number, the Security Code is either a unique 3-digit number printed on the back of your credit/debit card or if you have an American Express card it is a 4-digit number on the front (usually top right) of your card that helps us validate your purchase and protect against fraud. Since this isn't contained in the magnetic strip information, it doesn't get printed on sales receipts, so it's difficult for anyone other than the genuine cardholder to know it.

Even if you decide to save your credit/debit card details in your account, your Security Code won't be held on file and you'll need it each time you place an order.